The customer support that you will receive from your hosting company is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got some technical problem with a current account. Timely and correct info regarding a question or a problem can save you lots of time and efforts, not mentioning that this can often be an indicator that you are ordering from a genuine website hosting supplier and not from some reseller. If you obtain a hosting account through a company that does not own its servers and it cannot access them directly, it is likely that you'll wait for a couple of days in order to have a response to any query, which means that your web sites may remain offline for quite a while. However, a supplier that provides various options for communication and has a technical support team that is available any time will assist you to right away and help you decrease or totally avoid any downtime and potential losses.

24/7 Customer Support in Hosting

We acknowledge the importance of getting assistance in a timely manner, so our hosting services come with 24/7 technical support along with several options for communication. In case you do not have an account yet, you can easily give us a call or use our live chat and consult with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up purchasing a service that you can't use. If you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it needs further investigation. In contrast to the vast majority of suppliers that you can find today, we reply to all tickets within one hour, so you will not need to wait for an entire day. Our support services can be accessed day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated hosting plans that we provide include 24/7 customer and tech support, therefore regardless of what problem you have, you'll be able to get in touch with us and we'll give you a hand quickly. Our guaranteed response time for each email message or ticket that you open via your Hepsia website hosting Control Panel is only 1 hour; usually the response time rarely exceeds twenty minutes. In addition, we provide phone support with multiple local numbers internationally as well as a live chat, so you can contact us and find additional details about our services even if you do not have an account yet. We are able to assist you with any kind of question or a problem you have - payment methods, package specs, e-mail setup, website hosting account settings, and many others. If you use our services, you will never experience a situation where you need to wait for a couple of days to get an issue solved like you will need to do with a number of other suppliers.

24/7 Customer Support in VPS Servers

In case you acquire a VPS server from us, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local telephone numbers in the United States of America, the United Kingdom and Australia along with a live chat service. If you're an existing customer and you're looking for help with a technical issue which requires additional time to investigate or resolve, you're able to open a ticket from your billing account or you'll be able to send an email and we'll take care of the issue and send you a response within the hour. The reply time is warranted 24/7, which includes weekends and holidays, however for most problems it takes a maximum of 30 mins to receive assistance. The support service covers your VPS plus all of the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we provide feature 24/7 support via numerous methods of communication and with a one-hour maximum answer time warranty. In case you want to find out more about the packages or you have various billing or general questions, you will be able to call one of the local numbers that we have around the world or you may use our live chat support and talk to a live agent. For solely tech problems that require assistance from a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an email message, as these channels are more appropriate to track a particular issue. The response time for them rarely is more than half an hour, so you can forget about having to wait for a full day to receive help. Our support service is available for any server-related matters, which includes the pre-installed software. When you'd like to receive help with third-party applications, you may consider ordering the Managed Services upgrade that we offer with all plans.