There are different ways in which you can contact the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you pick is a support ticket system. It is the easiest channel of correspondence for a variety of reasons. In the event that no client care staff member is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will always hit home. On top of that, you can copy & paste large bits of information without having to worry about typing mistakes, and if a certain problem requires more time to be sorted out or a number of responses need to be exchanged, all the information will be in one and the same place, so either party can always see the comments added by the other one. The disadvantage of using tickets to contact your hosting provider is that they are often separate from the web hosting platform, which means that if you need to provide information or to adhere to instructions, you will have to use no less than 2 different admin consoles and this number can grow in case you would like to administer a number of domain names. Also, many hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a reply.

Integrated Ticketing System in Hosting

Our Linux hosting come with an integrated ticketing system, which is an indivisible part of our custom-built Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia allows you to manage everything associated with the hosting service itself in the exact same location – invoices, web files, e-mails, tickets, etc., eliminating the necessity to use different systems. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just a couple of clicks of the mouse without ever logging out of your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a variety of informative articles, which will provide you with more information and which may help you solve any specific problem even before you submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s more convenient to manage everything in one single place, which is why we’ve integrated a ticketing system into the custom-created Hepsia hosting Control Panel, which is available with every semi-dedicated server plan. This will allow you to handle the communication with our help desk team together with your semi-dedicated account, so you won’t have to remember an additional login name for some other admin interface. You will be able to send a new ticket or to check the status of an old one with no more than a few clicks while you’re browsing the files hosted in your semi-dedicated account. On top of that, you can search through older tickets using an intelligent search functionality or take a look at applicable help articles with solutions to commonly encountered issues. The inbuilt trouble ticket system is closely monitored 24-7 with the maximum ticket response time being only one hour, so there’ll always be somebody to help you.