In case you’re a site owner, a problem may always appear and it does not necessarily have to be associated with the web hosting service itself. For instance, something could go wrong when you bring a software app up to date or some vital data can be edited or deleted by mistake. Irrespective of what the essence of the problem is, you’ll have to contact the customer care staff and request them to restore a backup or to assist you in dealing with the problem that you’re encountering. How timely they’ll do that will determine the amount of time that your websites will be unreachable. For some sites like community websites or Internet shops, a continuous downtime duration too often means lost visitors and cash. Having said that, it is crucial to use the services of a web hosting company that offers not only a very good client care service, but also a quick one.

One-Hour Response Guarantee in Hosting

In case you’re using any of our Linux hosting and you’ve got a query or confront some obstacle, you can contact us 24x7 by opening a customer support ticket or by sending an email and we promise that you will receive a reply in no more than 1 hour. In case the issue can be solved, we will do it before we reply to you, while in case there is something that you need to do on your end, we’ll supply you with all the required details – what settings to check, what possible solutions to try, etc. Typically, you’ll receive an answer within only half an hour, so waiting for hours on end or even for more than a day to obtain support is something unthinkable. Our one-hour response time guarantee applies to any inquiry that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we understand just how critical it is to obtain prompt support, we promise that you’ll never have to wait for more than an hour to receive a reply to any support ticket that you post via your semi-dedicated server CP. As a matter of fact, you’ll seldom need to wait for more than twenty to thirty minutes and this is valid for any enquiry irrespective of what its nature is – technical, general or billing. Also, our tech and customer support staff is on duty 24 hours a day, 7 days a week, which is the reason why even in case you submit a ticket during official holidays, you will invariably obtain a fast response, which will include the answer to a query, the solution to a predicament or the information required to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never have to spend a day awaiting an answer like you would with many other web hosting providers.