In the event that you've ever had a hosting account before or you've dealt with any other type of online service, you probably know from personal experience that for a lot of things it is better to consult with a live person over the phone than to exchange tickets or email messages. In order to find out more about a specific service before you buy it or in case something small-scale has to be done, for example, it is easier and faster to get it done in real time. When you're able to talk with representatives over the phone, it is very likely that you are using the services of a real web hosting provider, not just a reseller. The level of support that you can get on the telephone differs between different suppliers - from very general issues to professional technical support. Generally the majority of suppliers offer pre-sales assistance and 1st level telephone support, while more complex tech matters are managed via electronic mail and / or tickets.

Phone Support in Hosting

We know that having the option to talk with a live agent is rather important, so we have 3 support lines worldwide (Australia, USA and UK) and you will be able to get in touch with us on the phone for fourteen hours every day. In case you consider purchasing one of our Linux hosting, for example, you are able to call us and learn more about our services before you order so as to be sure that we do meet all of the system requirements for your sites. Following your order, you will be able to call us about any sales and billing difficulties you may experience, or get any general or basic technical info that you need. We have aimed to find the balance between phone and ticket support, so for entirely technical matters you have to use our ticketing system, that will make it easier to track the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hrs per day as part of the support services for each and every semi-dedicated server plan that we supply. Due to the fact that some issues are more difficult and time-consuming, you'll need to open a ticket in case you experience such an issue, but for any general, billing or small-scale technical issues you can always phone us and we will assist you without delay so as to save you the time you will have to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out if you can host your sites on our advanced cloud platform or you'll be able to get any other general info about our semi-dedicated solutions. We have local numbers in the USA, Great Britain and Australia as well as a worldwide number, so that you will be able to call the one which is nearer to where you live.