Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • Each assistance request you submit to us will be attended to within maximum 60 minutes. If your ticket or e–mail requires additional assistance from a server admin, we’ll without delay forward it and leave a note to let you know that your matter is being worked on. If you make use of our Managed Servers package, all of the server administration services included there will be performed at a time of your liking.

  • Top quality support service

  • A Top–Class Help Desk Service

  • We’ll be at your disposal 24x7 to answer any enquiries that you may have about our Web Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also need assistance tackling server admin procedures, you can take a look at our Managed Servers package, which includes backup disk space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation services

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Hosting Control Panel was installed by default for each dedicated web hosting plan. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most of the educational articles in addition video versions that show all the operations that you can carry out in a highly illustrative manner. You will find the help articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.